juan265
Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how juan265 ("juan265," "we," "us," "our"), the operator of the online gaming platform accessible at juan265.org, collects, processes, stores, and protects the personal data of players, registered users, and visitors to the Platform ("you," "your," "Data Subject").

Juan265 is committed to protecting your personal data and to respecting your privacy rights. This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations as issued by the National Privacy Commission ("NPC") of the Philippines, and all applicable PAGCOR data governance requirements.

This Policy applies to all personal data collected by juan265 through the Platform, including data collected during account registration, KYC verification, deposits and withdrawals, gameplay, customer support interactions, and general website browsing. It should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, juan265 acts as the Personal Information Controller ("PIC") in respect of the personal data you provide when using the Platform. Juan265 determines the purposes and means of processing your personal data and is accountable for ensuring such processing is conducted lawfully, fairly, and securely.

If you have any questions about how juan265 processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer ("DPO") using the details provided in Section 14 of this Policy.

3. Data We Collect

3.1 Data You Provide Directly

When you register for and use the juan265 Platform, you provide us with personal data including:

• Identity data: Full legal name, date of birth, nationality, and government-issued ID details (for KYC verification);
• Contact data: Philippine mobile number, email address, and residential address;
• Financial data: Payment method details (GCash account number, Maya account number, bank account identifiers) — we do not store full card numbers;
• Account credentials: Username and hashed password (we do not store passwords in plain text);
• Identity verification data: Photographs of government-issued IDs and selfie images submitted for KYC.

3.2 Data Collected Automatically

When you access and use the Platform, juan265 automatically collects certain technical data, including:

• IP address and approximate geolocation;
• Device type, operating system, browser type, and version;
• Pages visited, features accessed, session duration, and clickstream data;
• Login timestamps and session activity logs;
• Game activity data: games played, bet amounts, wager outcomes.

3.3 Data from Third Parties

Juan265 may receive personal data about you from third-party sources, including:

• Payment processors (GCash, Maya, BPI, BDO) to confirm transaction completion and identify fraudulent activity;
• Identity verification service providers who assist in KYC document validation;
• PAGCOR and other regulatory authorities where legally required.

4. Legal Basis for Processing

Juan265 processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

5. How We Use Your Data

Juan265 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your juan265 account;
• To process deposits, bets, and withdrawals in Philippine Peso;
• To verify your identity and age (21+) as required by PAGCOR and AML regulations;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support via Live Chat and email;
• To send transactional communications (account confirmations, deposit receipts, withdrawal notifications);
• To enforce our Terms & Conditions and Responsible Gaming Policy, including administering self-exclusion requests;
• To comply with all applicable Philippine laws, PAGCOR regulations, and court or regulatory orders;
• To improve Platform performance, game experience, and user interface design;
• To send promotional communications and bonus offers, only where you have opted in to receive such messages.

Juan265 will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your consent or without a valid legal basis under the Data Privacy Act of 2012.

6. Sharing Your Data

6.1 Service Providers

Juan265 shares personal data with carefully selected third-party service providers that assist in operating the Platform. These include payment processors (GCash, Maya, BPI, BDO), KYC and identity verification providers, IT infrastructure and cloud hosting providers, cybersecurity vendors, and customer support software providers. All such providers are contractually bound to process your data only on juan265's instructions, to implement appropriate security measures, and not to use your data for their own purposes.

6.2 Game Content Providers

Certain game data (such as player ID and bet history necessary for game functionality) may be shared with licensed game content providers — including Pragmatic Play, JILI, PG Soft, and Evolution Gaming — to enable the delivery of their games on the juan265 Platform. These providers process only the minimum data necessary for game operation and are bound by confidentiality obligations.

6.3 Regulatory and Legal Disclosures

Juan265 will disclose personal data to PAGCOR, the Anti-Money Laundering Council ("AMLC"), the National Privacy Commission, the National Bureau of Investigation, the Philippine National Police, and other competent Philippine authorities when required to do so by law, court order, PAGCOR directive, or other binding legal process.

6.4 No Sale of Data

Juan265 does not sell, rent, lease, or otherwise transfer your personal data to third parties for commercial marketing purposes. Any sharing of your data is limited to the categories described in this Section and is conducted with appropriate safeguards.

7. Cookies & Tracking Technologies

The juan265 Platform uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies will affect the functionality of the juan265 Platform — you will not be able to log in or maintain a game session without session cookies. Instructions for managing cookies are available in your browser's help documentation (Chrome, Safari, Firefox, Edge).

8. Data Retention

Juan265 retains your personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable Philippine law and PAGCOR regulations.

• Account data: Retained for the duration of your account and for five (5) years following permanent account closure, in compliance with PAGCOR record-keeping requirements;
• KYC and identity documents: Retained for five (5) years following your last transaction or account closure, as required by the AML Act;
• Transaction records: Retained for five (5) years from the date of transaction, as mandated by the AML Act and PAGCOR regulations;
• Customer support records: Retained for two (2) years from the date of the last support interaction;
• Marketing preferences: Retained until you withdraw consent or request deletion;
• Technical and analytics data: Retained in anonymised or aggregated form for up to two (2) years.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan265. To exercise any of these rights, please contact our DPO as described in Section 14.

11. Data Security

Juan265 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data in transit;
• Encryption of sensitive data (passwords, payment identifiers) at rest using industry-standard algorithms;
• Access controls restricting data access to authorised personnel only, on a need-to-know basis;
• Regular security audits and penetration testing of the Platform;
• Two-factor authentication (OTP) for player account access;
• Intrusion detection systems and 24/7 security monitoring;
• Staff training on data privacy and security obligations.

While juan265 implements strong security measures, no system is completely immune to breach. In the event of a personal data breach that poses a real risk to your rights and freedoms, juan265 will notify you and the National Privacy Commission in accordance with the NPC's mandatory breach notification requirements.

12. Cross-Border Data Transfers

Some of juan265's service providers — including cloud infrastructure providers and game content providers such as Pragmatic Play, JILI, and Evolution Gaming — may process or store personal data outside the Philippines. Where such cross-border transfers occur, juan265 ensures that appropriate contractual safeguards are in place to protect your personal data at a standard consistent with the Data Privacy Act of 2012.

Juan265 will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards, such as standard contractual clauses approved by the NPC.

13. Changes to This Privacy Policy

Juan265 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR requirements, or NPC guidance. When material changes are made, juan265 will notify registered players by email or by a prominent notice on the Platform. The "Last Updated" date in the header of this page will reflect the most recent revision.

Your continued use of the juan265 Platform following the publication of changes to this Policy constitutes your acknowledgement of those changes. We encourage you to review this Policy regularly. If you do not agree with any material change, you may request closure of your account as described in our Terms & Conditions.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by juan265, please contact our Data Protection Officer ("DPO"):

• Platform: juan265 — juan265.org
• 24/7 Live Chat: Available inside your juan265 player dashboard
• Email (plain text): [email protected]

Juan265 will acknowledge your request within five (5) business days and will respond substantively within fifteen (15) business days of verifying your identity.